DELIVERY & RETURNS
Because each object differs in size, weight and value, shipping will be calculated using the best shipping method to ensure your item arrives as safely and as quickly as possible. Each object will be sent using a fully trackable service via either Royal Mail, Fedex or DHL.
INTERNATIONAL DELIVERIES
We offer international shipping on all of our products. Shipping costs are calculated at checkout.
Please allow 10-14 working days.
Please note that for international deliveries any duty and taxes incurred in the country of destination are the responsibility of the customer.
RETURNS
Sondah offers a 14 day return policy. Unfortunately if it is past 14 days since your receipt of delivery, we are unable to offer a refund or exchange.
In order to be eligible for a refund please email us at info@sondah.com with the reason for the return and we will give you further instructions.
The goods must be returned in the same condition they were sent in. Any items that are returned damaged will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it has been approved or not.
If you are approved your refund will be processed to the original payment method within 10 days.
Returns must be shipped at the buyer’s expense.
Sale items are not eligible for returns. For further enquiries into our returns policy, please contact us at info@sondah.com